Support / Activation code or login not working
Activation code or login not working
What to check when your code or details are rejected.
- 01Copy the code or details from your delivery message instead of typing them.
- 02Check for spaces at the start or end and for look-alike characters.
- 03Make sure you chose the method that matches your message: M3U, MAG portal or Active Code.
- 04Check the date and time on your device are automatic.
- 05If it still fails, send support the method you used and a screenshot of the error.
Did this solve it?
When you contact us, include: your device model, the app name, the setup method you used and a screenshot. Support hours and response targets are not published yet.
Use this troubleshooting guide first, then contact support if the issue remains.