1. Request window
For a first subscription purchase, contact us within 24 hours of the confirmed purchase if the service was not delivered, the order was duplicated, or a material technical issue prevents use after reasonable troubleshooting. This request window does not remove any non-waivable consumer right.
2. How to request a refund
Send the order reference, purchase date, plan, device/application used and a clear description of the issue to contact@goldenottiptv.com. You may also contact +44 7383 021573. Do not send passwords, API tokens, card details or a complete subscription URL.
3. Review process
We may ask you to complete reasonable troubleshooting or provide non-sensitive evidence needed to identify the order and issue. A refund request is reviewed against delivery status, usage, the confirmed offer and applicable law. Submitting a request does not itself approve a refund.
4. Normally eligible cases
- Verified duplicate payment for the same order.
- No service was delivered after payment was verified and a reasonable fulfillment period passed.
- A material, reproducible compatibility issue that support could not resolve, when the issue was reported within the request window.
5. Normally ineligible cases
- A change of mind after digital credentials or access were delivered and used.
- Failure caused by an unsupported device, application, internet connection, VPN, ISP restriction or third-party service after compatibility guidance was ignored.
- Credential sharing, misuse, abuse, chargeback fraud or breach of the Terms of Use.
- Reseller credits, custom work or existing-account services already delivered or consumed, except where the confirmed written offer or applicable law says otherwise.
6. Approved refunds
Approved refunds are returned through the original approved payment method where possible. Processing time depends on the provider or bank. We do not use informal personal-transfer methods for a refund.
7. Trial and pre-purchase checks
Where available and eligible, use the trial and confirm the intended device before purchase. Trial availability does not guarantee compatibility with every device, network, channel or third-party application.
Contact
Questions or requests about this policy can be sent to contact@goldenottiptv.com or raised by phone/WhatsApp at +44 7383 021573. Do not send passwords, API tokens, payment-card details or full subscription URLs.