Support / Buffering or freezing
Buffering or freezing
Fix stuttering, freezing or long loading times.
- 01Restart the app, then restart the device.
- 02Test another app (for example a video site) on the same network. If that also stutters, the cause is your connection.
- 03Move closer to the router or use a network cable if your device has a port.
- 04Restart your router and wait two minutes.
- 05If it only happens on one channel, note the channel name and time.
Did this solve it?
When you contact us, include: your device model, the app name, the setup method you used and a screenshot. Support hours and response targets are not published yet.
Use this troubleshooting guide first, then contact support if the issue remains.