Support / Channels not loading after setup
Channels not loading after setup
The list is empty or stays on a loading screen.
- 01Wait a few minutes after the first setup; the first load can take longer.
- 02Reload or refresh the playlist or portal in your app.
- 03Check you are connected to the internet and the app is up to date.
- 04Remove the entry and add it again using the details from your delivery message.
- 05If the list is still empty, contact support with your device model and app name.
Did this solve it?
When you contact us, include: your device model, the app name, the setup method you used and a screenshot. Support hours and response targets are not published yet.
Use this troubleshooting guide first, then contact support if the issue remains.